When Using WiFi 


1. Make sure Sentri is plugged in using the original USB cable and adapter 

2. Make sure that your WiFi network is being broadcast (i.e., no hidden network support) and that you're connecting to your home's 2.4Ghz WiFi network (Sentri does not support 5Ghz WiFi networks)

3. Hold down the power button to restart Sentri

4. Follow the on-screen instructions to complete the registration process 


If you're still having trouble connecting, please file a ticket and include details of the last set-up screen you're able to access (taking a picture would work best)


When Using an Ethernet Cable

1. Make sure Sentri is plugged in using the original USB cable and adapter

2. Plugin your Ethernet cable

3. Hold down the power button (found underneath the kickstand) to reboot Sentri

4. Follow the on-screen instructions to complete the registration process


If you're still having trouble connecting, please file a ticket and include details of the last set-up screen you're able to access (taking a picture would work best)